Training Returns

Online purchases for training may be cancelled and refunded provided Airlink Consulting is advised 10 days prior to the scheduled date of the training.

Training dates cancelled after 10 days before the scheduled training are non-refundable.  Airlink Consulting at its sole discretion may allow the customer to book an alternate date.

Training with the purchase of Products

Packages sold as a package are not refundable. These packages are sold in conjunction with “CanDrone.” All terms and conditions below apply as well as any special terms related to the specific packages.

These packages include products from DJI and will be covered by the DJI Warranty and optional DJI Care services. The client will be responsible for contacting DJI for service and support.

Financing may be accepted from Humm Group and customers are subject to the terms and conditions of the financing options selected and are independent of Airlink Consulting.

https://www.shophumm.com/terms-and-conditions-ca/

Product Returns

We accept returns only within 30 days of your order. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused, in the original unopened packaging, in the same condition that you received it, and including all parts.
To complete your return, we also require a receipt or proof of purchase.

We charge a 20% restocking fee for returns.

There will be no returns accepted on the following items:
- Opened or used products
- Custom builds
- Ready-to-Fly machines
- Gift Cards
- Downloadable software products and online courses
- Perishable goods
- Paper goods
- Hazardous materials
- Flammable liquids or gases

Please do not send your purchase back to the manufacturer.

Refunds

Refunds are issued at Airlink Consulting sole discretion.

Any warranty requests are to be approved by the manufacturer of the product in question. Airlink Consulting is not permitted to make any assessment or authorization for product repairs, exchanges or refunds on behalf of the manufacturer.

Customers seeking any kind of repair, exchange or refund under a manufacturer's warranty process must ensure that the manufacturer provides Airlink Consulting with formal authorization for such a repair, refund or exchange, and the Customer should not ship their product to Airlink Consulting until they are confident that the manufacturer's authorization has been provided.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed.

Refunds will be applied to the original form of payment used to make the purchase (with the exception of cash). For original payments made in cash we will contact you for additional information to process your refund which may include a Credit Card, PayPal account or mailing out a cheque.

Please be aware that refunds may take several days to be processed by your financial institution and may not show up on your statement for a month.

Late or missing refunds

If you are concerned that your refund hasn't been processed, first check with your financial institution or credit card issuer as it may take some time before your refund is officially posted.
If, after contacting your financial institution, you still haven't received confirmation of your refund, please contact us at:
info@airlinkconsulting.com.

Sale items

Regular priced items may be refunded, sale items will be refunded only on a case-by-case basis at our discretion.

Exchanges

We only replace items if they are defective from the manufacturer.

Any warranty requests are to be approved by the manufacturer of the product in question. Airlink Consulting is not permitted to make any assessment or authorization for product repairs, exchanges or refunds on behalf of the manufacturer.
Customers seeking any kind of repair, exchange or refund under a manufacturer's warranty process must ensure that the manufacturer provides Airlink Consulting with formal authorization for such a repair, refund or exchange, and the Customer should not ship their product to Airlink Consulting until they are confident that the manufacturer's authorization has been provided.

Shipping

Once you have received formal notification from us that we will accept your product return, you can mail your product to:

PO Box 3868, Station Main
Leduc, Alberta
T9E6M8

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Christmas special DJI Mini 4 Pro and Advanced Ground School Package!

This program is subject to policies set out by CanDrones (Dronelogics Systems Inc) Return policy which are adopted by Airlink Consulting: